Returns & Exchanges at Oro Jewels

We want you to love your jewelry as much as we loved creating it. If you are not completely satisfied with your purchase, we offer a 30-day return policy for all items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely place the jewelry in its original Oro Jewels velvet box and packaging to ensure it is protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.